Consumer Protection Law (Amendment – Human Response in Telephone Service for a Senior Citizen) Bill
Translated from Hebrew: הצעת חוק הגנת הצרכן (תיקון - מענה אנושי בשירות טלפוני לאזרח ותיק)
TL;DRThe proposal requires telephone companies to provide immediate human response to senior citizens, without the need to navigate automated menus.
Translated from Hebrew
What does the bill do?
The proposal adds a section to the Consumer Protection Law requiring companies that provide telephone services (such as communications, cable, gas, electricity and other companies) to transfer a senior citizen to a human response immediately and directly, right after the initial identification, without the need to press additional keys in automated menus. The proposal is intended to make it easier for senior citizens to receive telephone services, in technical, service and billing matters.
The votes on this bill
Coalition 68 seats
Left the coalition 8 seats
Opposition 44 seats
Tap an MK for detailsChanged position between readingsOnly MKs who held a seat on the day of the vote are shown